Multapplied Networks is currently seeking a Technical Support Engineer.
In this position, you will be a part of our dynamic engineering team to ensure the consistent delivery of our product suites to our worldwide partner base.

Duties & Responsibilities
You will help drive success as a key technical solution provider in our partner environments. In this role, you will:

  • Perform level 3 support function
  • Perform triage duties to level 4 and assist with bug identification and write-up
  • Assist with partner onboarding
  • Assist with QA and testing as part of the engineering team
  • Perform additional duties within the skill set for this position

This is primarily a business hour position, however will occasionally require working off hours – once a month for a week-long period you must be available 24/7 for on-call duties.  This position is located in our North Vancouver office.

Qualifications/Experience/Skills

  • Ability and desire to quickly learn new topics and frameworks
  • Proven troubleshooting methodologies
  • Excellent customer communication skills
  • Knowledge of Linux, including but not limited to: Package installation and maintenance, configuring of networking and integration into existing network, core services.
  • Knowledge of IP networking is greatly preferred (good working knowledge of networking principles and protocols)
  • Knowledge of Python and Django is desired but not required
  • Knowledge of Bash is desired but not required
  • Has good working knowledge in deploying and maintaining server hardware
  • Minimum 3 years of experience in either a customer support or a systems/network administration position
  • Experience working in a team environment
  • Excellent written and verbal communication skills
  • Highly organized and process driven
  • Formal education in Computer Science or a post-secondary level technology related field
  • Linux certification, Network certification a bonus

Please submit your application to jobs@multapplied.net

Thanks!



Thanks!