As a VoIP provider, how do you increase sales, increase customer satisfaction and reduce customers support issues and churn? One way is by eliminating the quality and cost issues that can drive end-customers to shop around and choose alternate providers at the end of their contract or return to the ILEC for traditional services. Accomplish…
Software-Defined Wide-Area Network (SD-WAN) combined with Voice over Internet Protocol (VoIP) is a powerful technology and business combination. The demands of today’s business with individuals working in off-site and remote locations necessitate that businesses must adapt to how they connect their voice systems. The trend over the last 10 years is to move away from…
The freedom to own your own clients, to offer your own brand, and the freedom to use the equipment of your choice is what defines our white label SD-WAN solution. You work hard to distinguish your company from your competitors and we know that having to advertise that you are using the same platform as…
Weekly insights by VP of Sales Logan Campbell showcase some of the areas that Multapplied Networks differ and excel from their competitors. This week Logan speaks about the Multapplied’s White Labeled SD-WAN. Multapplied believes that your business should be what you are marketing to your customers. Having a white-labeled SD-WAN platform allows you to own…
It’s a common goal across all businesses– trying to make your business stand out above all the rest. In a never-ending sea of competition differentiating yourself can be a challenge. Multapplied has never approached the problem by asking “how can we be different,” instead we asked, “how can we be better?” It seems that this…
Welcome to the second edition of our 3 part blog series on our most Frequently asked questions. Below are some of the questions we’ve been asked relating to SD-WAN setup/deployment. I am a VoIP provider. I want to provide my customer with good voice quality but I don’t want any of the other customer…
We have been sharing our partners’ experiences about Multapplied Networks Customer Support over the past week. We felt that Dan Rink, the CEO of iTel Networks, Inc. had a rather unique perspective. He found working with our top tiered engineers provided for a quick resolution of any issues that developed. However, our team went beyond…
North Vancouver, BC., March 20, 2019 — Multapplied Networks Inc. (MNI), a developer of a leading white-label Software-Defined Wide Area Networking (SD-WAN) platform, today announced Johan Arnet’s appointment as Chief Executive Officer and Chairman of the Board of Directors. Johan, the company’s founder, replaces Mel Steinke as Board Chair. Mel served as Board Chair since…
Customer Service is a critical component of any SD-WAN platform. While we strive to ensure that everything works seamlessly, there will be occasions where our partners need to contact customer support. Multapplied Networks understands that when there is an issue, having a quick response that resolves the problem is critical. Time is of the essence.…
Being there for your clients who need help is a critical component to ensuring their success. We pride ourselves at Multapplied Networks that we are best-in-class with our customer support. One of the key reasons is that our support team is comprised of the same people who created the platform. They know how everything fits…