We have been sharing our partners’ experiences about Multapplied Networks Customer Support over the past week. We felt that Dan Rink, the CEO of iTel Networks, Inc. had a rather unique perspective.
He found working with our top tiered engineers provided for a quick resolution of any issues that developed. However, our team went beyond just making sure that the SD-WAN platform was functioning flawlessly.
Dan and his team had some recommended enhancements that he shared with our Customer Support Team. Since our customer support team are also the same group that built the SD-WAN platform, it is not surprising to learn that the recommendations from iTel Networks soon found their way into the framework of our platform as enhancements.
We would like to share Dan’s unfiltered comments about our Customer Support team.