Questions from our Inbox #3: Most Common Technical Support FAQs
In the final edition of our three part Questions from our inbox Blog Series, we’ll go over the most frequently asked questions that our support team gets asked.
1. Can I brand Multapplied’s SD-WAN as my own product?
A: Yes. Multapplied is fully white label so you’re able to license, manage, and control your own SD-WAN product under your brand name.
2. How can I manage my customers?
A: A key part of our product is a centralized configuration server. Technicians use a web application on this server to manage, monitor and report on each CPE.
3. I want to host my own servers. What is the process to set up my own SD-WAN service?
A: You need to provide the following:
a. Server hardware for the configuration server (can be virtualized).
b. Server hardware for at least one, but preferably two aggregation servers (should not be virtualized).
c. Bandwidth to the aggregators appropriate for the amount of traffic you expect your customers to use.
d. A small network and server for CPE provisioning (can be virtualized).
e. IP addresses for each server, as well as a public /30 (recommended) subnet for each CPE. After you provide remote access to your servers, we will configure the environment and network.
4. What is the process for adding a new customer?
A: Use the web interface to configure their options, Internet connection info, and bonded IP address. The system will assign an API key to their CPE. Then boot the CPE on the provisioning network, providing the API key when requested. The whole process takes less than 20 minutes, most of which is the CPE configuring its operating system automatically. Some of our partners use API to automate this process.
5. Do I have to manually configure PPP usernames and passwords for each DSL connection?
A: No, if you resell DSL lines from a provider that forwards PPP authentication requests to your own Radius server. Our application integrates with the open-source FreeRadius server to completely manage PPP credentials for you. We will build API based integrations to other ISP operations systems as required.
6. What is the process to add an aggregation server?
A: After you provide hardware, connectivity, and remote access, we will configure the server and add it to your environment. This can take as little as 10 minutes, excluding operating system install time.
7. Do you support redundant aggregators?
A: Redundant aggregators can be configured upon request. Alternatively, in the event of a failure you can use the web interface to switch a customer to a different aggregation server. We will add support for application-level aggregator failover in a future release.
8. Do you support redundant configuration servers?
A: Redundant configuration servers can be configured upon request. Note that a failed configuration server has no effect on customer traffic; only management, monitoring, and reporting functions are impacted.
That Wraps up the Questions from our Inbox Blog Series! If you have any further questions that weren’t answered in the series please don’t hesitate to reach out to our technical support team, or you can Contact Sales.
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