Being there for your clients who need help is a critical component to ensuring their success. We pride ourselves at Multapplied Networks that we are best-in-class with our customer support. One of the key reasons is that our support team is comprised of the same people who created the platform.
They know how everything fits together and how to solve any issue that may arise.
We were still a bit surprised to hear Mike Gach, VP of Sales at Tierzero comments about what he found to be the best aspect of our robust customer support team…. His response was that the SD-WAN implementation worked so well that they never needed help from our customer support. Sometimes the best support is the one that is not needed